Field service: where is the request, who has the technician, on one screen.
A service request is opened, sorted by priority, assigned to the team and closed from the field. When a customer calls asking "what happened to my service", the answer is on the screen.
What Saha Servis does
Service request logging
A request is opened with customer, device, fault description and priority. Every request is numbered.
Priority management
Low, normal, high and urgent priority levels. Urgent requests move to the top of the board.
Team & technician assignment
Service teams are defined; a request is assigned to a team or directly to a technician.
Status flow
Open, assigned, in progress, completed, closed and cancelled statuses; every transition is timestamped.
Customer history
All service history for a customer is visible from the customer card; repeat faults are seen.
Parts used
Spare parts used in service are recorded; they draw down from stock and can be billed.
Excel, or Saha Servis?
How it works today
- Requests come via phone and messaging
- Nobody knows where each technician is
- Urgent work sits behind routine work
- The customer cannot be given a status update
- Parts used are not recorded, stock does not add up
With ERPKolay
- Every request is numbered and recorded
- Team and technician assignment is visible on the board
- The priority level determines the order
- Status transitions are timestamped, history is traceable
- Parts used draw down from stock
CRM
Customers, activities, opportunities and sales pipeline. Every conversation on record.
Asset Tracking
Which device went to whom and when. Automatic return checklist on offboarding.
Manufacturing
Bill of materials, work orders, stock and cost. One chain from production plan to warehouse.
Payments
Advances, expenses, collections and due date tracking. Overdue receivables on your desk each morning.
Project Management
Work items, time tracking and project profitability. See which project actually makes money.
HR Software
Employee records, leave, recruitment and org chart. Define a person once — same record everywhere.
From contract to live, one week.
No months-long analysis phase. Standard setup is done in five business days; data migration and training included.
Discovery call
We decide together which modules to enable and map your current file structure.
20 minData migration
Records from your Excel files are imported into the system.
1–2 daysPermissions & flow setup
Approval chains and policies are tuned to your company.
1–2 daysTraining & go-live
A two-session live training, then the system is opened.
1 dayTechnical service tracking program
Field service software covers the whole path from opening a service request to closing it. When requests come only by phone and messaging, they get lost; when priority and assignment are not managed, urgent faults sit behind routine work.
Priority and assignment discipline
When an urgent fault and a routine periodic maintenance sit in the same list, the important one gets lost. Priority levels and a clear assignment board make sure urgent work is surfaced and the right technician is dispatched.
The service, stock and billing chain
Not recording the spare part used in service breaks both the stock count and billing. When the product module is linked, parts used draw down from stock and flow into billing.
Related guides
Deepen the topic with practical, no-jargon guides for SMBs.
How do you efficiently manage field service teams? A guide to work orders, mobile service forms and fault-request management.
Read the guide → Why Is Asset Assignment Tracking Important?How is asset and fixed-asset tracking done? A guide to who holds which company asset, handover records and loss prevention.
Read the guide → Ways to Prevent Customer LossWhy are customers lost and how do you retain them? Prevent churn with follow-up, relationship management and early warning.
Read the guide →Frequently asked questions
What is field service software for?
It manages logging service requests, assigning technicians and tracking field work in one place; so no request is lost and the customer can be given a status update.
Can technicians use it from the field?
The system is accessible from a mobile browser; a technician can view a request, update its status and record parts used.
How are service priorities managed?
There are four priority levels — low, normal, high and urgent; urgent requests are surfaced at the top of the board.
Do spare parts used draw down from stock?
Yes. When parts used in service are linked to the product module, they draw down from stock and can be billed.
Can we see a customer's service history?
Yes. All service requests for a customer are listed on the customer card, so repeat faults become visible.
See Saha Servis with your own data.
We prepare a live demo with sample data from your sector. Not a sales pitch — the screens themselves.
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